01

Quality

The perception of our customers is the reality of which we must set our standards. Our standards of appearance, quality repairs and service must be of such high quality that our customer's perception of us will in no way be jeopardized.
02

Professionalism

  • We are committed to treating our customer with honesty and respect . We are providing you with reliable, knowledgeable service to help you meet your automotive needs.

03

Diversity

We offer you a fair price up front and back all of our work.We recognize that satisfied customers are the foundation of our business

Car Maintenance Schedule

Follow this car maintenance schedule and make your car last longer, get more out of your vehicle and put money in your pocket.

For those who really want to keep their car in good shape, there is the need to put in place a good maintenance regime or schedule. Make sure that you are familiar with the cars required or recommended maintenance and upkeep. Also you should never ever forget on the maintenance of the car. Also remember the fact that the car is cheaper in its current state than a new one. What this means is that one should ensure that he gets the best of a car maintenance schedule.

No matter what the size of your job is we back all of our work up with the Century Collision Center quality guarantee so you know that your repairs will last the life of your car.

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

Do your homework before taking your vehicle in for repairs or service.
  • -Read the owner's manual to learn about the vehicle's systems and components.
  • -Follow the recommended service schedules.
  • -Keep a log of all repairs and service.
    • When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

    Use all of your senses to inspect your car frequently. Check for:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?


    • Once you are at our location, communicate your findings.
  • -Be prepared to describe the symptoms.
  • -Carry a written list of the symptoms that you can give us.
  • -Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

    • Stay involved. . . Ask questions.
  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

    • CODE OF ETHICS

  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and which provide service, which equals or exceeds those recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

    • Insurance Questions

    We work with all Insurance companies. Below are questions and answers you may have for your agent:

    Q. Do I have the right to take the car to the shop of my choice?
    A. Yes - You may use whomever you like to repair your vehicle.

    Q. Should my insurance company be notified before repairs?
    A. Yes - Your insurance policy normally states that if requested, you must file a proof of loss, show damaged property, and submit statement under oath.

    Q. Do I need to get more than one repair estimate?
    A. No - Normally only one estimate is all, unless your insurance company states otherwise.

    Q. Is the repair shop responsible for the repairs performed to my vehicle?
    A. Yes - The repair shop is responsible for guaranteeing the work they perform to be safe and also cosmetically sound.